Cancellations

GENERAL POLICY

HouseofGro.com endeavors to ship the same day. Once an item has shipped we can no longer process a cancellation. If this is the case then you would be entitled to submit an RMA and process it as a return once you receive the package. If the order has not shipped yet, a customer service representative should be able to cancel the order before it leaves the facilities. Please contact a customer service representative directly at +1 (207) -668 -2163 and/or email orders@HouseofGro.com
Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. Absolutely no opened packages, or other used and tested products are returnable.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Opened packages may be returned on a case by case basis and only when approved by a House of Gro representative.

To Process a Return, please email orders@HouseofGro.com.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@HouseofGro.com.
Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@HouseofGro.com.
Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping

To return your product, send us an email at orders@HouseofGro.com and a physical address will be provided for where to send the product.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping items for return, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item(s).