FREQUENTLY ASKED QUESTIONS
Why House of Grō?
ALL CLEAN BEAUTY IS NOT CREATED EQUAL. HOUSE OF GRŌ® is inclusive, clean beauty for all ages and skin types. Our adaptogenic formulas maintain your skin microbiome for healthier-looking skin.
WHAT GOES ON YOUR SKIN ENDS UP WITHIN. HOUSE OF GRŌ® is plant-based and all-natural, without commonly-used preservatives or chemicals you can’t pronounce.
WHAT IS CHAGA?
Chaga Mushroom (Inonotus Obliquus) is a non-toxic fungus in the Hymenochaetaceae family and has numerous medicinal qualities. Chaga Mushrooms are parasitic on birch and other trees. Clinically proven to be one of nature's oldest, safest, and most powerful medicinal herbs.
are your products "clean"?
HOUSE OF GRŌ® is authentic clean beauty. Our ingredients are vetted by leaders of contemporary health and wellness research. Our formulations are created with natural ingredients, plant-based food-grade cold-pressed oils, steam distilled therapeutic-grade essential oils, and wild-harvested USA-grown Chaga mushroom and are Cruelty free.
WHAT IS THE MICROBIOME OF THE SKIN?
Just like your gut, your skin is home to a community of billions of friendly living microorganisms, also known as skin flora. This community is called the skin microbiome. Think of it as an invisible eco-system that lives on the skin that's working to help keep it healthy and in good condition.
ARE YOUR PRODUCTS SAFE?
Yes, our formulations are created without synthetic ingredients, parabens, sodium lauryl sulfate (SLS), lanolin, phthalates, chemicals, fillers, animal testing, mineral oils, petroleum, petrochemicals, polysorbates, petrolatum, paraffin, silicone, dimethicone, pegs, BHA, BHT, EDTA, DEA, TEA, MEA, ETA, formaldehyde, artificial colors, methylisothiazolinone, or methylchloroisothiazolinone.
WHO IN MY HOUSE CAN USE YOUR PRODUCTS?
ALL GENDERS AT ALL AGES. We care about your skin and everything inside of it. Our products were specifically formulated and designed for all skin types, but we recommend testing our products on a small patch of skin first.
Is your packaging sustainable and made from recycled materials?
Yes, packaging plays a crucial role in modern life. We have a holistic view of our packaging and supply chain to ensure true sustainability. HOUSE OF GRŌ® products are clean inside and out.
WHEN DO YOU PRODUCTS EXPIRE?
The average shelf life for our products is 24 months. To optimize potency, we recommend use within the first 6-12 months.
HOW SHOULD I STORE MY HOUSE OF GRŌ PRODUCTS?
We recommend storing our products in a cool, dry, dark place to protect the oils and active ingredients.
Are your products lab tested?
Yes, all of our products are tested by a third-party lab.
Where are your products made?
All of our products are formulated and produced in Maine, U.S.A.
What is your return policy?
HOUSE OF GRŌ® does not offer refunds. We accept returns for refund or exchange for items damaged in transit. To be eligible for a refund or exchange, you must email us within 7 days of receiving your item at orders@houseofgro.com. Once your return has been received and inspected, we will send you an email to notify you that we've received your returned item. Shipping costs are the responsibility of the customer and are non-refundable. HOUSE OF GRŌ® is not responsible for lost or stolen packages confirmed to be delivered to the address. HOUSE OF GRŌ® will confirm delivery to the address provided, date of delivery, tracking. If you have any questions, please email orders@houseofgro.com.
ARE YOUR PRODUCTS MICROBIOME FRIENDLY?
Yes, our products are tested by a 3rd party microbiology lab and have been certified microbiome-friendly. HOUSE OF GRŌ® microbiome-friendly formulations do not disrupt the microflora or alter the natural pH.