We’re here to help you GRŌ.
Whether you have a question about our products, need assistance with your order, or want to learn more about House of GRŌ, we’re always happy to help.
Customer Support:
For general inquiries or product-related questions, please reach out to us at:
• Email: orders@houseofgro.com
• Phone: (800) 498 - 8678
• Business Hours: Monday – Friday, 9 AM – 5 PM (EST)
Order Assistance:
Need help with an order? Whether you have questions about shipping, returns, or need assistance with your purchase, we’ve got you covered.
• Email: orders@houseofgro.com
• Phone: (800) 498 - 8678
• Business Hours: Monday – Friday, 9 AM – 5 PM (EST)
Frequently Asked Questions
Our products are designed to fit into your daily rituals seamlessly:
Morning: Start with At Dawn Rejuvenating Daytime Oil after cleansing to hydrate and prepare your skin for the day. It serves as an excellent base for makeup.
Evening: Apply After Dark Restorative Night Serum after cleansing to rejuvenate your skin overnight.
Eyes: Use Eye Detox Brightening Oil anytime to refresh and brighten the eye area. For an added cooling effect, store it in the refrigerator.
Body: After showering or whenever needed, apply Touch Hydrating Body Serum to deeply hydrate and nourish your skin, leaving it soft and smooth all day.
Our products have a shelf life of approximately 12 months when unopened. Once opened, we recommend using them within 6 months to ensure maximum potency and freshness. For best results, store them in a cool, dry place away from direct sunlight.
Yes, our products are formulated with gentle, natural ingredients, making them suitable for sensitive skin. We avoid harsh chemicals, synthetic fragrances, and parabens to minimize irritation. However, as with any skincare product, we recommend patch-testing a small amount on your skin to ensure compatibility.
House of GRŌ combines the wisdom of traditional wellness with modern skincare science. Our formulations are powered by adaptogenic mushrooms and organic botanicals, meticulously crafted to deliver visible results. We prioritize purity, efficacy, and sustainability, creating products that are not only luxurious but also environmentally responsible and aligned with natural beauty.
Yes, sustainability is central to our brand values. We use eco-friendly packaging, prioritizing recyclable materials to reduce our environmental footprint. Our commitment to sustainability extends from sourcing ingredients to the final product packaging, ensuring that House of GRŌ supports both your skin health and the planet.
Yes, all House of GRŌ products are 100% vegan and cruelty-free. We are committed to ethical practices and do not use any animal-derived ingredients or test on animals at any stage of our production process.
We offer free express shipping on all orders within the United States. We want you to experience our products as quickly as possible, so we make it easy with fast, complimentary shipping nationwide.
Experience the GRŌ Difference: At House of GRŌ®, we believe in your satisfaction and want you to embrace every aspect of your skincare journey. If you wish to return an item, we’ll make the process seamless. Once your return is authorized, you’ll receive easy-to-follow instructions and a shipping label via email.
Still hoping the sku you chose is the right fit? Sometimes, a small adjustment is all it takes to discover your perfect match. We’d love to help you explore how to meet your unique needs with our products. Contact us at orders@houseofgro.com, and we’ll gladly connect over email, chat, or even a live video consultation to share tips and insights.
Would you prefer a refund? No problem—we’ve got you covered.
Start a Return
Our entire collection is returnable except for gift cards and promotional items. Eligible items must have been purchased directly from houseofgro.com within 180 days. If you have questions about eligibility, please email us at orders @houseofgro.com.
Orders placed during promotional events where free products were included are not eligible for return or credit. Gift cards and promotional items are also non-refundable. We cannot process returns for products purchased through retail partners.
Absolutely! We want you to be delighted with your experience, no matter where you are. If you’re an international customer seeking a return, please email us at orders @houseofgro.com for options. Please note that international shipping charges ($30 flat rate on orders under $200) are not refundable.
Our returns portal only processes fulfilled orders. If your package hasn’t shipped yet and you need to cancel, please email us immediately at orders@houseofgro.com.
We carefully source our ingredients from trusted suppliers who prioritize quality, sustainability, and ethical practices. Our adaptogenic mushrooms, including Chaga and Reishi, are sustainably harvested in the USA. We obtain Lavender Essential Oil from Bulgaria, Rose Geranium Oil from South Africa, Celery Seed Oil from India, Sweet Almond Oil from Morocco, Beeswax from Canada, and Sandalwood Essential Oil from Australia, ensuring every ingredient is native to its region and harvested at peak freshness.
Absolutely! House of GRŌ products are formulated to integrate seamlessly with other skincare brands. Our products are gentle and versatile, making them suitable for any existing skincare routine. However, we recommend applying House of GRŌ products on clean skin for maximum efficacy.
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Feel free to reach out anytime at orders@houseofgro.com. We’re here for you!
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