Shipping & Return Policy

SHIPPING & return POLICY

OVERVIEW

This website is operated by houseofgro.com. Throughout the site, the terms “we”, “us” and “our” refer to houseofgro.com. houseofgro.com offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and / or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.

Any new features or tools which are added to the current store shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on GoDaddy and employs SSL encryption. They provide us with the secure platform that allows us to sell our products and services to you.

GENERAL INFORMATION

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and provide the option of back ordering or refund you the total or partial amount of your order, at your discretion, using the original method of payment.

DELIVERY LOCATION

Items offered on our website are only available for delivery to addresses in the USA. for shipments outside of the USA, please review customs clearance disclosure section below.

DELIVERY TIME

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimated and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within 1 business day (Monday-Friday), of the date of your order. This does not apply to holidays. Please note we do not ship on Sundays. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

DELIVERY INSTRUCTIONS

If there are any specific delivery instructions that are necessary to complete the delivery please be sure to provide them at checkout. HouseofGro.com cannot be held liable for omissions which lead delays or failure to deliver. Houseofgro.com is not responsible for lost or stolen packages confirmed to be delivered to the address.

SAME DAY SHIPPING

HouseofGro.com strives to ship out all orders the same day they are received. Generally all orders placed before 3 PM Eastern Time are shipped the same day. Any orders placed after 3 PM Eastern Time will be shipped the following day. All Saturday and Sunday orders will ship Monday.

SHIPPING

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page. Sales tax is charged according to the province or territory to which the item is shipped (when applicable).

returns

At House of GRŌ, we want you to love every aspect of your experience with our products. If you’re not completely satisfied, we gladly accept returns, even for opened items.

To initiate a return, please email us at orders@houseofgro.com within 30 days of receiving your order. Once we receive and inspect your returned item, we will notify you of the approval status.

Please note:

Customers are responsible for return shipping costs.
A restocking fee will apply to all returns.
House of GRŌ is not responsible for lost or stolen packages confirmed to be delivered to the address provided at checkout.

We strive to make your experience with us as seamless as possible and appreciate your understanding of our policies.

Customs disclaimer for orders shipping outside of the usa

Duties and taxes:

Import duties and taxes are not included in the product price or shipping and handling fee. these charges are the responsibility of the buyer as we are only charging for the transportation fee of your order. you may check with your local customs office to determine if there will be additional costs.

DAMAGED ITEMS IN TRANSPORT

If there is any damage to the packaging on delivery, contact us immediately at orders@houseofgro.com.

QUESTIONS

If you have any questions about the delivery and shipment or your order, please contact us at orders@houseofgro.com.